Pixielanes UK Ltd, whose registered office is located at Lower Ground Floor, 122 Bath Road, Cheltenham, Gloucestershire, United Kingdom, GL53 7JX (Company number 12826241) provides digital communication services and online visibility management. These services notably include content management, digital advertising, community management and photo shoots.
These General Terms and Conditions of Sale (“GTCS”) are intended to define the terms and conditions governing use of the services offered by Pixielanes, as well as the rights and obligations of the parties in this context, and are intended exclusively for professional Clients.
1.3
They are accessible and printable at any time in the Client Area. They may be supplemented by special terms (the “Quotation”) specifying the commitment term, the list of subscribed services and their financial conditions. In the event of any inconsistency between these documents, the special terms prevail over these GTCS and together form the contract.
1.4
The Client acknowledges having read the GTCS prior to contracting with Pixielanes and expressly agrees to them without reservation.
1.5
The GTCS may evolve in line with legal developments and Pixielanes’ commercial practices. Any change will be notified to the Client.
2.1 Subscription: The offer subscribed by the Client enabling it to delegate its digital visibility to Pix.city on a contractual basis.
2.2 Digital audit / Digital analysis: A prerequisite step to any collaboration, including a diagnosis of the Client’s needs and a roadmap detailing the digital actions to be undertaken. This audit strictly defines the collaboration with the Client.
2.3 Client: Any company or professional using Pix.city’s services for commercial or communication purposes.
2.4 Client Account: A personalised digital space centralising the Client’s information, contractual documents and mission tracking.
2.5 Mission: Services performed by Pix.city in accordance with the Quotation signed and validated by the Client.
2.6 Service: All services provided by Pix.city under the contract concluded with the Client.
2.7 Content revision: Means one objective round of feedback (incorrect facts and spelling errors, not a change of brief versus the initial brief) submitted in a single batch for a given delivery of a content cycle.
3.1
Where added to the contract upon signature, the digital audit is a document prior to any collaboration. It is prepared by the Pix.city team to define strategic directions and themes structuring the Client’s digital publications. Where applicable to the signed contract, this audit may also include simulations of advertising campaigns. It is not mandatory but, if included in the Mission, strictly defines the collaboration with the Client.
3.2
The themes defined in the digital audit will apply from month 1 and will progressively evolve in line with the Client’s feedback and needs.
3.3
From month 2, themes may be amended in consultation with the Client. Any amendment must be subject to a written agreement between Pix.city and the Client to ensure correct implementation of the new content.
3.4
The digital audit also includes specific recommendations on publication formats, tone of voice, preferred visual assets and platforms suited to the Client’s communication objectives.
3.5
In the absence of the Client’s express validation at the kick-off workshop, Pix.city reserves the right to implement the audit as initially proposed.
3.6
Any request for modification after validation of the initial digital audit may be invoiced additionally under the conditions set out in the Quotation or by contractual addendum.
4.1
Before any collaboration, a detailed Quotation is sent to the Client by email, stating the nature of the services offered, their duration, payment terms and the mutual commitments of the parties.
4.2
Acceptance of the Quotation by the Client automatically opens a Client Account, granting access to a secure personal area (the “Client Area”). This space enables the Client to retrieve the signed Quotation, these GTCS, details of its Mission and its invoice history.
4.3
The contract between the Client and Pix.city is formalised by the express acceptance of the Quotation and these GTCS, together with the completion of the first payment. Such acceptance is full and entire, without any possible reservation.
4.4
The Client undertakes to respect the annual commitment term defined in the Quotation or any other term agreed between Pix.city and the Client. This commitment includes an annual amount of services as well as a volume of deliverables to be provided by Pix.city to the Client.
4.5
Billing of the services applies as soon as content production by Pix.city begins. Content is subsequently delivered to the Client in accordance with the delivery timelines indicated at the workshop. Invoicing is independent of the effective integration of content on platforms. Pix.city cannot be held liable for any delays or technical issues related to integration of content on third-party tools such as Meta (Facebook, Instagram) or Google.
4.6
The contract is tacit and renewable, unless terminated by registered letter with acknowledgement of receipt sent to the registered office, or by email to clients@pix.city, at least 30 days before the end of the contract.
5.1
Kick-off for any Mission includes a one-hour workshop with Pix.city’s teams after receipt of the Client’s first payment. This workshop is intended to discuss the Client’s business and establish the foundations of the collaboration.
5.2
If necessary, the Client may benefit from two additional 30-minute workshops during the first month in order to refine needs and adjust the implemented strategy.
5.3
Following the kick-off workshop, the Client has 3 working days to provide the items essential to performance of the services:
Logo and brand guidelines;
Photo-shoot dates or provision of existing photos/videos;
Target audiences and relevant geographic areas;
Access to social networks and advertising tools;
Any other document requested by Pix.city at the end of the workshop.
5.4
If these items are not supplied within the allotted time, the dates of the first publications will be adjusted accordingly, without the Client being entitled to any compensation. Pix.city also reserves the right not to produce content if the items requested from the Client have not been correctly supplied (e.g., if Pix.city must produce Reels from Client-supplied videos, such videos must meet a specific set of requirements).
The Client undertakes to provide, within the agreed timeframes, all items necessary for performance of the service (content, visuals, information, specific formats, etc.). In the event of absence or incorrect transmission of these items (inappropriate format, lack of precision, delay), the following impacts may apply: (1) project or delivery postponement; (2) replacement of the items provided with suitable alternatives by Pix.city; (3) full invoicing of the service, even absent effective production due to such shortcomings. The Client remains solely responsible for the consequences of such delays or transmission errors.
5.5
The digital audit defines the themes to be applied from the first month in the publications. The Pix.city teams cannot begin work on the content without receiving the Client’s logo and brand guidelines within the month following Mission launch.
5.6 Publication Management
The Client validates publication themes and may adjust them in consultation with the editorial team during the workshop.
Once the workshop has taken place, the Client may not request theme changes for month 1.
Each service is invoiced at a unit price exclusive of VAT and each contract provides for an annual volume of publications.
5.7 Publication Plan
A monthly plan is sent to the Client for validation.
The Client has 3 working days to validate or request 1 revision per content per delivery.
5.8 Revisions
One editorial or visual revision is authorised per publication and per delivery (i.e., one text change and one visual change per publication/visual presented). Any revision request must be justified and submitted in a single batch within 3 working days of delivery. Note: theme changes are prohibited once delivery has been made. If accepted by Pix.city, a change may be considered or taken into account for the next cycle.
Any revision request will be handled within 3 working days, unless an express derogation is agreed in writing by Pix.city.
If Pix.city needs more time, it will submit the new timeline to the Client for approval.
5.9 Deliveries and Validation Deadlines
Content deliveries take place before 6 p.m. on working days.
The Client undertakes to respect a content validation period of 3 working days from receipt of the content in the delivery file.
5.10 Liability in Case of Delay
The tools made available by Pix.city (client area, delivery tracking system, project management platform) constitute the only official references for delivery, delivery tracking and performance of services. The Client has access to them throughout the partnership and is informed of their use from the start of the collaboration. Consequently, only the information from these tools is binding, to the exclusion of any informal exchanges by email, SMS or any other non-contractual means of communication.
Once Pix.city’s teams begin work on a project, Clients will have access to a timeline of key dates via an online document enabling them to see the project’s progress.
Delivery milestones (copywriting, design, delivery) are indicative and not contractual.
Publication dates are at Pix.city’s discretion as they are linked to optimised time slots when the Client’s audience is most receptive. Therefore, unless otherwise instructed, Pix.city selects dates and times. If the Client has a specific timing that conflicts with publication days, it must be stated upon cycle validation. Absent such feedback, Pix.city selects planning days and times based on audience optimisation. This means the Client only becomes aware of final publication dates after the Client’s cycle is fully validated, i.e., when all publications are approved.
The Client may not withdraw published posts. If the Client deletes content it has published and such deletion is tracked via Pix.city’s tools, a €50 penalty per removed content will apply.
5.11 Publication Conditions
Pix.city will only publish content if it holds administrator rights for the Client’s social accounts.
If such access is not provided, the Client must publish the content itself without any downward adjustment to Pix.city’s pricing.
From month 2, Pix.city may publish content without the Client’s prior validation if the Client expressly so indicates or if the Client provides no feedback within 3 days after delivery of the monthly content.
Once published, content cannot be modified.
The Client may delete content after publication, but no revision or repost will be handled by Pix.city.
5.12 Account Blocking and Lack of Access to Social Networks
If an account is blocked for reasons beyond Pix.city’s control, no content can be published. In such case, the service will be deemed due as soon as the publications have been delivered to the Client. This provision also applies where a verification is requested for an account, access to professional social networks is lost by the Client, or where the Client does not own its accounts and cannot grant the administrator rights required for content publication.
No refund or financial adjustment can be granted where the blockage is caused by the Client or a third party.
5.13 Google My Business (GMB) Management
Pix.city may update the Client’s Google My Business (GMB) account during the first month (texts, description), provided it is designated as account administrator. If the Client does not grant the necessary administrator rights, despite tutorials provided or instructions communicated by email or videoconference, Pix.city will be unable to publish on this network and cannot be held responsible for such impossibility.
Pix.city does not handle responses to customer reviews, opening hours or detailed edits of the GMB listing.
The service includes only monthly post publication and photo integration (if a photo shoot was performed by Pix.city).
5.14 Definition of Access to Social Networks
5.14.1 Access management and Pix.city’s responsibility
Pix.city makes detailed tutorials available on its website via a FAQ, describing the steps required to create and grant access to professional social networks. These guides provide a basis enabling the Client to complete the steps requested prior to the kick-off workshop.
5.14.2 Access conditions by platform
Instagram (IG): Granting administrator access requires providing the email address and password of the professional Instagram account, and linking it with the Facebook Business Manager account. In the absence of access, or in case of blocking or loss of credentials by the Client, Pix.city cannot be held responsible for non-integration.
Facebook (FB): The Client must accept Pix.city as an administrator of its Business Manager. In the absence of access, or in case of blocking or loss of credentials, Pix.city cannot be held responsible for non-integration.
Google My Business (GMB): The Client must designate Pix.city (contact@pix.city) as an account administrator. If access is not granted, or in case of blocking or loss of credentials, Pix.city cannot be held responsible for non-integration.
LinkedIn (LK): The Client must appoint the profile “MaximePix” as an administrator of its LinkedIn company page. Without access, or in case of blocking or loss of credentials, Pix.city cannot be held responsible for non-integration.
For other social networks, Pix.city will provide tutorials upon the Client’s request.
5.14.3 Publication and distribution of content
Pix.city will publish the content provided across the various platforms, adapting to the formats required by each social network (e.g., videos only on TikTok). However, if the Client does not inform Pix.city of its presence on a given network or other distribution channel, Pix.city cannot be held responsible for the non-publication of content on that channel.
5.14.4 Account optimisation
Once access is granted, Pix.city may review and optimise social-media bios at the beginning of the collaboration or during the annual partnership, only if this service is expressly stated in the contract. In the absence of such a statement, no optimisation or review will be carried out.
5.15 Access Management
Pix.city does not create social-media accounts for Clients.
Pix.city is not responsible for non-publication of content on accounts not created or for which access was not provided by the Client.
A paid assistance session of €100 is required if the Client requests video support to create and configure all access; no obligation of result on Pix.city’s part; capped at 1 hour (video only).
5.16 Withdrawal of Access and Consequences
If the Client unilaterally withdraws Pix.city’s access (social-media management or advertising), this will be deemed a unilateral termination of the contract.
Consequently, 100% of the remaining sums due will become immediately payable and the file may be referred to collections.
The Client will also owe €500 in additional damages for early termination of the contract.
6.1 Definition
The photo/video shoot is a service enabling Pix.city’s teams to obtain visual content consistent with the themes and topics defined in the digital audit.
6.2 Scheduling and organisation
Shoot planning: The date of the first shoot is set at the workshop. The first shoot is scheduled during the kick-off meeting. For subsequent shoots, Pix.city sends the Client, for each relevant month, a 15-day schedule window for advance pre-validation of slots. Thirty days before the selected period, the Client is contacted again to confirm the final shoot date.
Duration: 2 hours per shoot.
Presence: The Client must be present or, failing that, must notify its teams to ensure proper conduct of the shoot.
Pre-shoot brief: Between 24 and 48 hours before the shoot, a detailed brief is sent to the Client, including a checklist of items to photograph/film. The Client must validate this brief before the shoot. Once validated, the checklist cannot be amended. If the Client does not respond the day after it is sent, the checklist is deemed accepted by default. Pix.city cannot be held liable for Client dissatisfaction if these instructions were not observed.
6.3 Date changes
Any change to the shoot date must be notified at least 48 working hours in advance. Absent sufficient notice, the service will be invoiced in full, except in cases of force majeure justified by an official document (medical certificate, fire report, weather alert). Shoots are planned at the start of the year and validated by the Client. If, after two reminders, no response is received 30 days prior, the shoot will be invoiced even if it did not take place.
6.4 Client obligations
Brief validation: If the Client disagrees with the brief, it must inform Pix.city before the shoot begins so that changes may be made.
Conduct of the shoot: During the session, the Client undertakes to comply with the instructions set out in the brief, the checklist and the photographer’s guidelines.
Checklist signature: At the end of the shoot, the Client must sign the checklist confirming compliance with the instructions. In case of refusal to sign, Pix.city cannot be held responsible for any dissatisfaction if the guidelines were not followed and the checklist was not duly validated.
6.5 Default technical conditions accepted by the Client
No video will be produced without a lavalier microphone.
Sound and lighting rules must be respected.
The postures and dress/presentation elements indicated in the brief must be followed.
6.6 Contract and Right to Use Photos
A contract is signed between Pix.city and the photographer for use of the photos taken during the shoot. Pix.city guarantees the Client use of the images in accordance with the conditions set out in that contract.
6.7 Delivery and Retouching
Following the shoot, Pix.city will deliver the photos/videos within a maximum of 5 working days.
These photos and/or videos will be available for download on the dedicated Box.com space.
The Client has no right of oversight regarding photo or video retouching.
6.8 Cancellation conditions
By the Client:
More than 48 hours before the shoot: the Client may reschedule one shoot, limited to one rescheduling per period defined in the Quotation.
Between 48 and 12 hours before: €190 excl. VAT in fees.
Less than 12 hours before: €260 excl. VAT in fees.
The Client must reschedule a new shoot under the conditions communicated by Pix.city.
By Pix.city:
In the event Pix.city cancels, a new shoot will be proposed as soon as possible.
6.9 Intellectual Property Clause
Pix.city assets: Pix.city retains ownership of its logos, templates, layouts, etc., for design and text content, and grants the Client a right of use strictly necessary for distribution. The Client is not entitled to use Pix.city templates after the end of the collaboration.
Photos/videos: The Photographer assigns to Pix.city, which accepts, the exclusive exploitation rights to the photographs corresponding to the session specified in the Photographer’s mission on the Pix.city platform.
The assignment of rights includes:
Reproduction right: Ability to reproduce the photographs on its website and social networks.
Representation right: Right to exhibit or distribute the photographs to the public, by any means (exhibition, screening, online distribution, etc.).
Modification right: Where applicable, the right to adapt, retouch or modify the photographs to meet specific needs (e.g., cropping, digital retouching).
Extended commercial exploitation right: Pix.city is authorised to integrate the photographs into an image library and make them available to other clients for their own communication and promotional needs.
6.10 Scope
Territory: The assignment is valid for exploitation in Europe.
Term: The assignment is granted for three years from signature of the present contract.
Exclusivity: The assignment of rights is exclusive, meaning the Photographer may not reuse, resell or assign these photographs to other third parties outside Pix.city.
Specific conditions: The Photographer acknowledges that the photographs may be used by other Pix.city clients without limitation on the number of uses and without prior notification.
7.1 Definition and Planning
Advertising campaigns are subject to a prior audit or live analysis before any collaboration. This audit allows simulations based on the media budget allocated by the Client to optimise campaign ROI.
7.2 Kick-off Workshop
At the kick-off workshop, the Client must detail:
Its personas (typical profiles of its target clientele);
The services or products to be highlighted;
Target geographic areas;
Its media budget;
And any other information arising from the workshop that should be brought to Pix.city’s attention.
7.3 Validation of Advertising Content
Advertising content intended for Google Ads and Meta (Facebook/Instagram) requires Client validation prior to go-live.
Without validation of design, copy and keyword lists, no campaign will be launched.
7.4 Formats and Campaign Types
Meta (Facebook/Instagram Ads), TikTok, Google Performance Max, etc., are made up of creatives produced by Pix.city and/or the Client.
Google Ads Search campaigns include two ad groups each composed of a keyword list and associated descriptions.
7.5 Commitment, Term and Renewal
Commitment term: Advertising campaigns are subscribed for a minimum term of 12 months, unless otherwise specifically agreed between the parties.
Renewal: Contracts are tacitly renewed for the same term as the initial contract.
Campaign types:
Always-on campaigns (“fil rouge”): Continuous diffusion without interruption.
Fixed-term campaigns: One-off diffusion, generally 10 days per month, for specific events with an end date (e.g., contests, event sponsorship).
Early termination: If the Client wishes to stop its campaign before the end of its contractual commitment, it must comply with the early-termination conditions set out in the contract (Article 8.3).
Non-renewal: If the Client does not wish to renew, it must inform Pix.city at least one month before the date of the last payment stipulated in the contractual commitment. Any non-renewal request sent less than one month before the last payment entails automatic renewal for an additional year or for the originally signed term.
7.6 Payment and Media Budget Management
Before any launch, the Client must register its bank card in its ad account to fund the campaigns.
The Client may also entrust Pix.city with management of its media budget.
If Pix.city manages ad spend, the Client must first make a bank transfer corresponding to the defined budget. Pix.city will send written confirmation before any expenditure.
7.7 Ad Account Management and Responsibilities
Creation of ad accounts: Pix.city does not create ad accounts for Clients. Initial setup and management of the ad account is the Client’s responsibility.
Ad account suspensions: Pix.city cannot unblock an ad account suspended by advertising platforms (Google, Meta, etc.). Any suspension/restriction imposed by such platforms falls solely under their rules and the Client’s responsibility.
Access to ad accounts: If the Client has not created its ad account or has not provided Pix.city with necessary access, Pix.city cannot be held responsible for the inability to launch campaigns.
Campaign hosting by Pix.city: The Client may request Pix.city to host its campaigns, subject to: (i) payment of media budget directly to Pix.city; (ii) the Client’s written validation of the amounts to be spent.
Support and procedures: Pix.city provides detailed tutorials by email to help configure ad accounts. The Client undertakes to follow the recommended steps and provide necessary access for each campaign, in accordance with the instructions communicated during kick-off.
8.1 Invoicing
Invoicing follows a progressive logic aligned with set-up and content production stages, as follows:
Acceptance of the Quotation and first payment → Kick-off workshop → Start of production → Recurring invoicing (monthly/quarterly/other) until the end of the commitment.
Services are then invoiced monthly on the anniversary date of the first payment unless otherwise agreed; quarterly advance payment may be requested.
All payments must be made in advance to enable performance.
Monthly invoicing is based on an annual contract split into 12 payments. If the contract is for 6 months, an upfront payment of 3 months is required upon signature.
The Client may not challenge unequal monthly delivery volumes, as volume is assessed over the full year.
Payments are not tied to monthly volume. The payment schedule is independent of the monthly cadence of publications/deliveries/always-on or fixed-term campaigns, and the final volume is assessed over the contract year.
Pix.city reserves the right to adjust content formats depending on items supplied by the Client.
Commitment over time: Any Subscription period begun is due in full.
8.2 Late Payment, Defaults and Payment Issues
The Client undertakes to pay agreed instalments by direct debit (bank card or SEPA mandate) per the schedule defined in the contract.
If a payment fails (rejection, opposition, expired card, insufficient funds), an automatic reminder is issued within 48 hours.
If payment is not regularised within 5 days, services will be suspended without postponing or extending the contract term.
If no payment is made within 15 days, the agency reserves the right to terminate the contract automatically. In that case, all remaining instalments become immediately due, plus a fixed €40 collection fee, in accordance with applicable law.
No production will resume until full regularisation has occurred.
8.3 Early Termination
8.3.1 Firm commitment
If the Client wishes to terminate before the end or during the commitment period, it must pay, within 5 working days, a percentage of the outstanding amount according to the contract term:
100% of the outstanding amount for the first commitment period;
60% of the outstanding amount from the second commitment period onwards.
If two unpaid invoices are noted, Pix.city reserves the right to suspend production and refer the file to collections. In such case, the Client must pay 100% of the amounts remaining for the first commitment period and 60% for the second and subsequent periods, in addition to unpaid amounts already due.
Overdue payments may be sent to collections. The Client remains liable for all instalments through the end of the commitment, including in case of changes in personal, commercial or legal situation.
8.3.2 Exceptional cases accepted
Strictly by exception and subject to official supporting documents, certain situations may lead to early termination without penalties:
Permanent cessation of activity with deregistration from the trade register (INSEE or RCS);
Bankruptcy or court-ordered liquidation;
Final sale of the business, supported by a signed transfer certificate;
Proven force majeure within the meaning of Article 1218 of the Civil Code.
In these cases, termination may be accepted as of the date of receipt of the complete documentation validated by our legal department. Any period begun remains due.
8.3.3 Cases not recognised
Decrease in activity or change in marketing strategy;
Change of owner or management without an official transfer;
Cash-flow issues or late payment;
Temporary inactivity.
8.3.4 Commercial flexibility
Even outside the above cases, Pix.city may, purely as a commercial gesture and with no obligation, grant early termination without pursuing the remaining balance. This decision is at our sole discretion and does not create any acquired right for other situations.
8.4 Change in Service Amount
If the Client wishes to reduce its monthly service amount by up to 30%, a new contract must be signed, subject to Pix.city’s agreement.
Any change in the service implies the start of a new contract for a term equivalent to the initial contract.
8.5 Tacit Renewal and Non-Renewal
Contracts are tacitly renewed for the same term as the initial contract.
If the Client wishes to stop its campaign during the contractual commitment, it must comply with the early-termination rules in Article 8.3.
A non-renewal request may be sent to Pix.city at any time during the signed commitment period.
If the non-renewal request is made less than one month before the last contractual payment, the contract will already have been automatically renewed for an additional year or the initially signed term. In such case, the Client must either continue through the end of the new commitment or comply with the early-termination rules in Article 8.3.
8.6 Pix.city’s Obligations at End of Contract
Pix.city undertakes to deliver the number of content items provided for in the contract, except where a clause of impossibility of production applies.
Pix.city cannot be held responsible for a delivery volume below the contractual volume if the Client has not supplied the necessary items (e.g., photos, videos).
If additional features are subscribed, they must be set out in a written agreement and will be invoiced separately.
8.7 Payment Method and Security
Service fees are paid by bank card or SEPA direct debit.
Direct debit is managed by a secure payment provider, which is solely responsible for storing the Client’s bank details.
Pix.city does not store any banking data and ensures transaction confidentiality.
9.1 Appointment of a Support Lead / Customer Success Manager (CSM)
Upon contract signature, a CSM is assigned to the Client. The CSM is the Client’s primary contact for any questions related to contract performance and service follow-up.
9.2 Communication Modes and Hours
The Client may contact the CSM by phone and SMS, and may book appointments for more in-depth exchanges.
CSM availability is 9 a.m. to 6 p.m., Monday to Friday.
Messages sent outside these hours, including Saturdays and Sundays, will be processed the following Monday.
9.3 Support and Assistance Outside Business Hours
The Client may contact the Pix.city team at any time for questions or information.
In case of emergency outside business hours, a dedicated email is available: support-csm@pix.city.
Pix.city will use best efforts to respond the same day to requests received via this channel.
9.4 Handling Requests and Pix.city’s Commitment
Resolution is assessed based on the response provided by Pix.city.
Pix.city undertakes to provide personalised follow-up and respond to requests as promptly as possible.
10.1 Term and Renewal
Services subscribed by the Client are provided as a Subscription.
The effective date and term of the Subscription are stated in the signed Quotation.
The Subscription is concluded for an Initial Period and is tacitly renewed for an equivalent duration, unless terminated as provided in these GTCS.
10.2 Termination Conditions
Contracts are tacitly renewed for the same duration as the initial contract.
If the Client wishes to stop its campaign during the commitment period, it must comply with the early-termination rules in Article 8.3.
If the Client does not wish to renew, the request must reach Pix.city at least one month before the date of the last payment under the contractual commitment signed by the parties.
If the non-renewal request is made less than one month before the last payment, the contract will already have been automatically renewed for an additional year or the initially signed period. In such case, the Client must either continue through the end of the new commitment or comply with Article 8.3.
Any termination request must be made by email (clients@pix.city) or by letter to Pixielanes’ postal address and will take effect at the end of the current commitment period.
10.3 Subscription Modifications
If the Client wishes to modify its offer during the Subscription, the new term and commitment conditions will be set out in a new Quotation accepted by the Client and Pix.city.
Modification may involve increasing or decreasing services.
Any material change will require a contractual commitment equivalent to the initial contract term.
11.1 Recognition and Acceptance of Electronic Data
The Client expressly recognises and accepts that data collected via delivery files and the Client Area constitutes proof of operations carried out under these GTCS. Such data is admitted as the principal means of proof between the parties, particularly for calculating sums owed to Pix.city.
11.2 Reliability and Retention of Data
Electronic records made on Pix.city’s IT systems are conclusive in case of dispute.
Pix.city ensures secure retention of files and information relating to services provided to the Client.
To improve service quality and for evidentiary purposes in the event of a dispute, communications with Clients by videoconference, phone and SMS may be recorded. By accessing the videoconference, the Client gives explicit consent to such recording.
12.1 Obligation of Means
Pix.city undertakes to perform its obligations diligently and according to best industry standards. The Client recognises and accepts that Pix.city is subject to an obligation of means, not an obligation of result.
12.2 Confidentiality and Data Protection
Pix.city undertakes to use the Client’s information, documents and data only for performance of the Services.
Such data will not be disseminated or shared with third parties, unless requested or agreed in writing by the Client.
12.3 Expertise and Advice
Pix.city provides competent personnel for performance of the Services and provides the Client with the advice and information necessary for proper performance. Pix.city will inform the Client of any foreseeable difficulty likely to impact performance.
12.4 Professional Liability Insurance
Pix.city confirms it holds professional liability insurance covering its activities, maintained in force for the duration of the Services.
12.5 Limits of Pix.city’s Intervention
Pix.city is limited exclusively to providing the Services defined in the contract.
The Client acknowledges the Services are provided to it personally; Pix.city does not intervene in the Client’s relationships with its own customers or any third party, provides no services to the Client’s customers and maintains no relationship with them.
Accordingly, the Client agrees to hold Pix.city harmless in case of disputes with third parties and to manage their resolution alone.
12.6 Warranty Limitations
Services are provided “as is”, without express or implied warranty. Pix.city does not warrant:
That the Services will be error- or defect-free despite continuous improvements;
That the standard Services will exactly meet the Client’s specific expectations or constraints.
Pix.city does not warrant any level of business generated for the Client through the Services.
12.7 Liability Cap
In all cases, Pix.city’s liability is strictly limited to direct damages suffered by the Client.
Any indemnity due by Pix.city shall not exceed the annual amount of the current Subscription subscribed by the Client.
13.1 Compliance with the GTCS and Law
The Client undertakes to use the Services in compliance with these GTCS and applicable laws and regulations, and shall refrain from any use that may infringe third-party rights or public policy.
13.2 Provision of Information and Documents
The Client must provide Pix.city with all documents, data and information necessary for proper performance of the Services, including logins and passwords to platforms and tools essential to service performance. The Client acknowledges that any delay in providing requested items will proportionally impact the service timeline without Pix.city incurring liability.
13.3 Active Cooperation
The Client undertakes to cooperate actively with Pix.city to ensure proper performance of the Services and must adhere to:
Deadlines specified in the Quotation;
Schedules relating to digital publications;
Timetables relating to photo shoots and delivery of visuals.
Any difficulty likely to impact performance must be reported to Pix.city as soon as possible.
13.4 Client’s Pre-Contract Commitment
Before subscribing to the Services, the Client declares it has received all necessary information, advice and instructions from Pix.city and acknowledges having had sufficient exchanges to ensure the Services match its expectations, needs and constraints.
13.5 Nature of Services and Client Expectations
The Client acknowledges that Pix.city’s Services are a complementary, non-exclusive solution for its commercial and marketing development and do not replace other means it may implement to achieve its objectives.
14.1 Privacy Policy
Pix.city provides a personal-data protection policy available on its official website: https://www.pix.city/p/politique-de-protection-des-donnees. This policy details the collection, processing and use of personal data of users in the context of services offered by Pix.city.
14.2 Data Collection and Use
Data collected includes: name, surname, email address, banking details and other information necessary for proper service operation.
This data is used to:
Ensure the management and performance of subscribed services;
Send communications about Pix.city’s services and offers;
Enable user identification and invoicing.
Users may object to receiving marketing communications by exercising their opt-out right via account settings or by contacting Pix.city.
14.3 Tracking and Consent
Tags and trackers are used to confirm user origin when booking and paying for Missions after a Quotation is accepted. This tracking complies with Article 32-II of the French Data Protection Act, requiring an information banner and explicit consent. Users may withdraw consent at any time via: https://www.pix.city/p/politique-de-protection-des-donnees.
14.4 Legal Compliance and Data Security
Pix.city guarantees that data collection and processing complies with applicable law:
Law No. 78-17 of 6 January 1978 on information technology, files and liberties;
EU Regulation No. 2016/679 (GDPR) of 27 April 2016.
All technical and organisational measures are implemented to ensure data security and confidentiality.
14.5 User Rights
Users have the following rights over their personal data: access; rectification; erasure (subject to conditions); objection (for certain purposes); portability; and the right to define post-mortem directives regarding their data.
These rights may be exercised by email at: dpo@pix.city.
14.6 Use of Cookies
For proper website and service operation, cookies are placed on the user’s device during browsing on Pix.city’s website. Cookies collect information on: user navigation (pages viewed, date/time of visits) and user identification to improve experience. Pix.city’s cookies are retained for 6 months.
14.7 Disabling and Managing Cookies
Users may object to cookies by configuring their web browser. As each browser has specific settings, users should consult their browser’s help to manage preferences.
15.1 Use of Sub-contractors
Pix.city reserves the right to use sub-contractors to perform all or part of the Services defined in the contract. In such case, Pix.city undertakes to impose on sub-contractors the same contractual obligations to which it is subject under these GTCS.
15.2 Data Protection in Sub-contracting
If Pix.city’s sub-contractors process personal data, Article 14 (Personal Data and Confidentiality) applies in full. Pix.city ensures its sub-contractors comply with applicable data-protection regulations and implement appropriate measures to guarantee security.
Force majeure
Each Party may invoke force majeure as defined in Article 1218 of the French Civil Code. Obligations arising from this contract are suspended for the duration of such force majeure. If force majeure continues for more than 2 months, either Party may terminate the contract as of right and without indemnity.
Partial invalidity
“If any provision of these GTCS is held null, invalid or unenforceable, the remaining provisions shall remain in full force and effect.”
No waiver (tolerance)
“The fact that either Party does not invoke a breach by the other Party of any obligation under these GTCS shall not be construed in the future as a waiver of the obligation or right at issue.”
17.1 Governing Law
These General Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 Jurisdiction
Each party irrevocably submits to the non-exclusive jurisdiction of the courts of England and Wales. Nothing in this clause shall limit Pix.city’s right to bring proceedings in any other court of competent jurisdiction.
GTCS updated on 01/03/25.